Consumer Terms

Refund & Cancellation Policy

Effective Date: September 2026 | Jiingle Travel Co.

Notice to Travelers: Because Jiingle Travel acts as an independent intermediary booking agent between you and third-party travel suppliers (airlines, hotels, tour operators, and cruise lines), all refunds and cancellations are strictly governed by the underlying rules, tariffs, and penalties imposed by those independent suppliers.

1. Overview and Scope

This Refund & Cancellation Policy outlines the terms and procedures for requesting cancellations and refunds for travel services purchased through Jiingle Travel. By booking with us, you explicitly acknowledge and agree to the fees, timeframes, and conditions outlined herein.

2. Consultant Service & Booking Fees

Jiingle Travel may charge non-refundable service fees, booking fees, or itinerary planning charges for our professional assistance, reservation management, and customer support. These consultant service fees are strictly non-refundable under any circumstances, including traveler-initiated cancellations or supplier schedule changes.

3. Supplier-Imposed Cancellation Policies

Travel products (flights, hotels, rental cars, and tour packages) carry varying cancellation terms set by the operating vendor:

Non-Refundable Bookings: Many promotional airfares, discounted hotel rooms, and special tour packages are 100% non-refundable from the time of purchase.
Refundable Bookings: Bookings eligible for refunds are subject to the supplier's specific cutoff dates (e.g., cancellations permitted up to 7, 14, or 30 days prior to check-in/departure). Penalties or supplier retention fees will be deducted from any refund issued.
No-Shows: Failure to check-in for a flight, hotel, or car rental without prior official notice results in 100% forfeiture of all funds paid with zero refund eligibility.

4. Flight Cancellations and Significant Changes

In accordance with applicable U.S. Department of Transportation (DOT) regulations, if an airline cancels a flight or makes a significant schedule change (such as a major departure/arrival time shift), you may be entitled to a refund if you decline alternative routing. When Jiingle Travel is the merchant of record, we will process approved airline-authorized refunds promptly upon receiving confirmation and funds release from the operating carrier.

5. How to Request a Cancellation or Refund

To request a cancellation or inquire about refund eligibility:

Contact our customer support hotline immediately at +1 (833) 375-4943.
Submit your request in writing via email or through our official Contact page, providing your booking reference number and reason for cancellation.

6. Refund Processing Timelines

Once a refund is approved by the respective travel supplier and Jiingle Travel, funds are processed back to your original form of payment. Standard credit card refund processing typically takes between 7 to 10 business days to reflect on your statement, while other payment methods may take up to 20 calendar days depending on banking institutions.

7. Travel Insurance Recommendation

Unforeseen emergencies, medical issues, severe weather, and family circumstances can disrupt travel plans. We strongly recommend that all travelers purchase comprehensive third-party Travel Insurance at the time of booking to protect against financial loss due to unexpected trip cancellations.