Refund & Cancellation Policy
Transparent terms regarding travel advisory fee refunds, itinerary order cancellations, and processing timelines.
1. Consultation & Advisory Fees
- Cancellation before work begins: If you cancel a requested travel consultation or itinerary planning service at least 24 hours prior to our initial consultation call or research commencement, you are eligible for a 100% full refund.
- Work in Progress: Once customized destination research or itinerary drafting has begun, consulting fees become partially or fully non-refundable to cover the professional time and labor expended.
- Completed Deliverables: Fees for fully delivered custom travel itineraries and completed consultation sessions are non-refundable. However, we offer reasonable revision rounds to adjust itineraries to your satisfaction.
2. How to Request a Refund
To request a refund or cancel an itinerary service order, please contact our support team with your client invoice number:
- Email: jiingletravel@gmail.com
- Phone: +1 (833) 375-4943
- Mailing Address: Jiingle Travel LLC, 6192 Coastal Highway, Lewes, DE 19958 USA
3. Refund Processing Timeline
Once an approved refund request is processed by our team, credit card refunds will be credited back to your original payment method. Depending on your financial institution, funds typically post to your account within 5 to 10 business days.
4. Third-Party Supplier Products
Jiingle Travel LLC is not responsible for refund processing or cancellation fees associated with flight tickets, hotel reservations, car rentals, or activity bookings purchased through third-party suppliers. All such changes must be directed directly to the respective travel vendor according to their independent terms and conditions.