Privacy Policy

This Privacy Statement is designed to describe:

• How and what type of personal data we collect and use
• When and with whom we share your personal data
• What choices you can make about how we collect, use, and share your personal data
• How you can access and update your personal data

We collect personal data when you give it to us, when we collect it automatically, or when we receive it from others. For example, when you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal data. We also collect your personal data through automated technology such as cookies placed on your browser (with your consent where required) when you visit our sites or use our services. Additionally, we receive personal data from business partners and other third parties who help us improve our platform, update and maintain accurate records, detect and investigate fraud, and more effectively market our services.

Your personal data may be shared for several purposes, including to help you book your travel, assist with your vacation stay, communicate with you (including sending information on products and services or enabling communication with travel providers and property owners), and to comply with applicable law.

You can exercise your data protection rights in various ways, such as opting out of marketing by clicking the “unsubscribe” link in marketing emails, updating your preferences in your account, or contacting our customer service.

You can contact us via our Contact Us section below to ask questions about how we handle your personal data or to make requests regarding your data.

Collection and Use of Your Personal Data

Whenever we collect or use your personal data, that collection or use is based on one of the following criteria:

• Consent: You have given your consent for us to do so (e.g., sending marketing communications where consent is required).
• Legal obligation: We have a legal obligation to collect or use personal data for a specific purpose (e.g., fulfilling financial and tax obligations under the law).
• Performance of a contract: The personal data is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request).
• Legitimate interest: The processing is in our legitimate interests or those of a third party, provided those interests are not overridden by your rights (e.g., operating and improving our platform, security verification, responding to queries, or preventing illegal activities).

Categories of Personal Data and Why We Collect and Use It

We collect and use personal data for Platform Usage and Booking Purposes, Communications and Customer Service Purposes, Marketing and Advertising Purposes, Market Research and Analytics, and Security and Compliance Purposes. The main categories of personal data we collect include:

• Government-issued identification data: Passports, driver’s licenses, and tax identification numbers used for bookings, financial transactions, and compliance.
• Identification data: Names, usernames, email addresses, telephone numbers, and billing addresses used for account creation, bookings, customer support, and marketing.
• Payment data: Credit card numbers, expiration dates, and financial account details used to process payments and secure reservations.
• Travel-related preferences: Favorite destinations, accommodation types, and special dietary or accessibility needs to honor your requests.
• Geolocation data: Inferred locations from IP addresses and regional settings to display relevant content.
• Communications and site interaction data: Emails, chat transcripts with support or virtual agents, search history, and app interactions used to improve our services and personalize your experience.
• Device and clickstream data: Device types, operating systems, and page navigation history used for analytics, security, and site optimization.

Sharing of Personal Data

We share your personal data with trusted third parties for the purposes outlined in this statement, including:

• Third-party service providers: Vendors who assist with payment processing, data hosting, customer support, and business operations under strict data protection requirements.
• Travel suppliers: Hotels, airlines, car-rental companies, and property managers who fulfill your travel bookings.
• Business partners: Partners with whom we offer joint programs, products, or promotional services.
• Legal and regulatory authorities: When required to comply with applicable laws, subpoenas, court orders, or to protect our legal rights and safety.

Our Use of Artificial Intelligence

Jiingle Travel utilizes artificial intelligence (AI) and machine learning (ML) tools to enhance your user experience, optimize pricing, support our chatbot and virtual travel assistants, power search rankings and recommendations, and detect security anomalies or fraud. Automated decisions involving legal or significant effects are only made where authorized by law, necessary for a contract, or based on your explicit consent.

Your Rights and Choices

You have control over your personal data. You may:

• Access, amend, update, or request the deletion of your personal data by contacting us.
• Opt out of marketing emails by clicking the “unsubscribe” link contained within them or adjusting your account settings.
• Control non-associated cookies through your browser settings or our Cookie Statement.
• Withdraw consent at any time where processing is based on consent.

Security

We implement appropriate physical, technical, and organizational measures—including encryption, secure authentication, and access controls—to protect your personal data from unauthorized access, loss, or alteration.

Minors

Our platform is not directed at minors, and we do not knowingly collect personal data from minors without parental or guardian consent. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

Record Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please reach out to our support team through our website or customer service channels at +1 (833) 375-4943 or visit our Contact page.